Welcome to the Support Policy page of WP Web Developer. We are committed to offering high-quality support services to all customers and sellers using our platform. This policy outlines the support terms for both digital and physical product buyers, as well as vendor-related queries.

who we support

We provide support to:

• Customers who purchase digital or physical products from wpwebdeveloper.in

• Verified sellers and vendors listed on our platform

• Registered users with active accounts or subscription plans

support availability

Our support team is available:

• Hours: 24×7 support via email and WhatsApp

• Response Time: Within 12–24 hours on business days

• Channels:

  • Email: [email protected]

  • WhatsApp: +91 7636011004

  • Support Portal: wpwebdeveloper.in/contact

scope of support

We support the following:

for digital products

• Download/access issues

• Installation help (WordPress plugins, themes, templates)

• License clarification (GPL, etc.)

• File corruption or missing files

• General usage questions (non-customized)

for physical products

• Shipping updates

• Order tracking

• Product not received or damaged

• Return & refund inquiries (within policy)

for vendors/sellers

• Seller account setup

• Product upload guidance

• Dashboard or payment issues

• Order management assistance

what is not covered

We do not provide support for:

• Product customization or development requests

• Third-party plugin/theme conflicts

• Products purchased outside our platform

• Illegal usage or nulled product installation

• Hosting/server-side setup (unless part of a paid service)

support for gpl items

All GPL items are offered under the GNU General Public License. We provide help for:

• Installation and setup

• Updates and file replacements if defective

• No customization or direct developer support is included

support turnaround

We aim to respond within:

• 12 hours for high-priority issues (download errors, payment issues)

• 24 hours for standard inquiries

• 48–72 hours for vendor technical queries

Note: Turnaround times may vary on holidays or weekends.

seller/vendor support

If you're a registered seller:

• Dedicated support is provided for product listing, dashboard use, payment issues, and disputes

• You must adhere to our Seller Policy for compliance

• Support is not available for external platforms or sales

paid support & customization

Need custom development or priority help?

• We offer freelance support services for advanced setup, design changes, speed optimization, etc.

• Contact us for a quote via email or WhatsApp.

abuse of support

We reserve the right to:

• Block users who misuse or spam support channels

• Deny support to users violating our Terms & Conditions or Refund Policy

need help?

We’re always here to assist!
? Call or WhatsApp: +91 7636011004
? Email: [email protected]
? Visit: wpwebdeveloper.in/support